My ITIL Links

Testimonies

Testimonies from participants who attended the ITIL training in 2010

“This training was interesting and even there is a lof of information after 3 days, most of it are clear. I have already identified few processess that will help me in my daily job and that I will be able to implement within the region.  I would like to mention that the trainer (Kevin) was really good in explaining everything clearly by using many examples he picked up in his experiences.”

Patrick Solignac
Regional IT/IS Manager 
Bureau Veritas

 

“Have more idea on how to implement process and what process to be implemented in GCH Retail organisation.”

Wong Kok Hong
IT Project Manager
GCH Retail (M) Sdn. Bhd.

 

“Learning experience has been good as I could relate most of the “best practices” back to my organisation and also am able to understand various other functions which exist in CSC.”

M. Waqas Beg Moghal
Regional Process Manager
CSC Malaysia

 

 

Testimonies from participants who attended the ITIL training in 2009 

“I have indeed learned a lot and understood more about the IT Service Management after attending the ITIL v3 foundation course. The materials provided are very well defined and easy to understand. Tony is a very good trainer, he provided us with real life examples to help us understand the ITIL concepts while sharing his experience with us. I will strongly recommend my friends to attend this course.”

Angie Wong
IT Executive - Hempel Manufacturing (M) Sdn Bhd

  

“Project delivery and post support has been the anchor of my current job. Attending ITIL v3 has tremendously contribute to my current and future job knowledge.  ITIL would definitely improve in all areas.”
Sathes - Maxis


 
“With the ITIL v3 Foundation training it will be useful in the best practices implementation in my current company.” 
Aeris Tan - Intec Systems (Asia)

“The ITIL training has given me more understanding of what my current role is. As a Team Lead, I was able to have a deeper understanding of Service Management on an ITIL perspective and use the best practices to improve myself and my team as well to provide quality IT services to all of the accounts we are handling. The trainer has been effective in delivering the said course making it easy to comprehend and giving examples on a real life scenario. I would definitely encourage all of my direct reports to take up this course as well for them to improve and develop best practices within our organization by means of ITIL” 
Oliver Medina - IBM Philippines