ITIL Malaysia

ITIL Diploma

ITIL offers a hierarchy of certifications, leading to a Diploma in Service Management. This is a credit based system, with earlier certifications within the program being assigned credit values.  A total value of 22 credit points is required to achieve the final diploma.

The first step is the ITIL Foundation Certification. This entry level qualification is mandatory to progress any further. Thereafter, there is a choice of 9 different programs within a second level. The third and final level is the ‘Managing Across the Lifecycle’.

Get yourself certified in ITIL foundation now!
To register for the next available ITIL training send us an email at training@itilmalaysia.com

If you are an ITIL certified professional, you may obtain a FREE personalised email address at http://www.iamitilcertified.com

The ITIL Continual Service Improvement Book
Continual Service Improvement is the fifth and final volume in the IT Infrastructure Library. It embraces service quality in the context of continual improvement, and also deals with the service retirement scenario.

Concepts and issues covered by this book include: business & technology drivers; business and organizational improvements (including finance); methods & tools; and other best practives.